Last Updated: 14 May 2026
This Agreement sets out the terms on which Centralnest Limited (CRN: 15992139) (the “Supplier”) will provide you (the “Licensee”) with access to its cloud-based AI video quoting platform, CentralNest (the “Platform”).
In consideration for the fee paid by the Licensee to the Supplier, the Supplier grants the Licensee a non-exclusive, non-transferable, limited right to access and use the Platform in accordance with this Agreement.
2.1 Use of the Platform shall be restricted to processing the Licensee’s customer’s data to:
2.2 The Licensee has no right (and shall not permit any third party) to copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to the Platform in whole or in part.
2.3 The Licensee shall not sub-license, assign or novate the benefit or burden of this licence in whole or in part.
2.4 The number of user seats available to the Licensee is determined by the subscription plan selected by the Licensee under clause 4. The Licensee shall not permit more individuals to access the Platform concurrently than the number of seats included in its plan.
3.1 The Platform uses AI to analyse uploaded videos and estimate items, packing requirements, and time for a removal job (the “Outputs”).
3.2 The Licensee acknowledges that Outputs are automatically generated using AI technology and may not be accurate or complete.
3.3 Outputs are advisory only. The Licensee remains responsible for verifying and approving all results before using them in any quotation or communication.
3.4 The Supplier gives no warranty as to the accuracy or suitability of Outputs.
4.1 The Platform is provided on a subscription basis. The Licensee shall select one of the subscription plans set out in the table below (each a “Plan”). The fee for the selected Plan (the “Subscription Fee”) is payable monthly in advance for the duration of the Term and is charged directly to the bank card provided by the Licensee at the time of registration. All fees are stated exclusive of VAT, which shall be added at the prevailing rate. An invoice will be provided upon request.
Subscription Plans:
| Plan | Monthly Fee (excl. VAT) | Seats | Key Inclusions |
|---|---|---|---|
| Pro | £199 / month | 1 seat | Unlimited quotes; video walkthrough processing; AI-powered inventory; PDF quote generation; Quote Estimator Pro; Licensee logo & brand colours; email & phone support; online onboarding. |
| Business | £349 / month | Up to 3 seats | All Pro inclusions; white-label on the Licensee’s domain; priority support; premium in-person onboarding. |
| Enterprise | Custom; as quoted in writing | Unlimited seats | All Business inclusions; multi-branch support; white-label on the Licensee’s domain; dedicated account manager. Fees, seat limits and inclusions are as set out in the written quotation provided to the Licensee. |
4.2 All Plans are subject to a minimum commitment of 12 months (the “Initial Term”), as further described in clause 9. The Subscription Fee is payable for the whole of the Initial Term whether or not the Licensee makes use of the Platform.
4.3 Subject to the 7-day free pilot under clause 4A, the first monthly Subscription Fee is payable on the date the paid subscription commences, and each subsequent monthly Subscription Fee is payable on the corresponding day of each following month.
4.4 In the event that a payment is unsuccessful, the Supplier will use reasonable endeavours to contact the Licensee to request updated payment details and access to the Platform will be blocked until such time as payment of outstanding amounts is made.
4.5 Any late payments due to unsuccessful processing of payments or otherwise, shall attract interest at the rate of 4% above the Bank of England base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount and shall be charged directly to the bank card provided by the Licensee.
4.6 The current Subscription Fee and any offer available will be communicated to the Licensee immediately prior to accepting the terms of this Agreement. Unless otherwise expressly agreed in writing, the Supplier reserves the right to change the Subscription Fee payable on 30 days’ prior written notice to the Licensee. Where the Supplier increases the Subscription Fee during the Initial Term, the Licensee may, by giving written notice within 30 days of the Supplier’s notice, terminate this Agreement with effect from the date the increase would take effect, in which case no early termination fee under clause 9 shall apply.
4.7 Any fees paid in advance to secure an offer shall be non-refundable.
4A.1 The Supplier offers a free pilot period of 7 days from the date the Licensee first activates access to the Platform (the “Pilot Period”). No payment is taken upfront in respect of the Pilot Period.
4A.2 If the Licensee does not wish to continue beyond the Pilot Period, the Licensee must notify the Supplier of its decision to cancel the pilot and this Agreement by email to centralnest@centralnest.co.uk before the end of the 6th day of the Pilot Period. The email must clearly state that the Licensee is cancelling the pilot and the Agreement.
4A.3 If the Licensee gives valid notice of cancellation in accordance with clause 4A.2, this Agreement shall terminate at the end of the Pilot Period, no Subscription Fee shall become payable, and the Licensee’s access to the Platform shall cease at the end of the Pilot Period.
4A.4 If the Licensee does not give valid notice of cancellation in accordance with clause 4A.2, then at the end of the Pilot Period this Agreement shall automatically continue as a paid subscription on the Plan selected by the Licensee, the Initial Term of 12 months shall commence on the day immediately following the end of the Pilot Period, and the first monthly Subscription Fee shall become payable on that date.
4A.5 By way of exception to clause 18.3, notice of cancellation under clause 4A.2 may be given by email to the address specified in clause 4A.2 and shall be deemed received on the day it is sent, provided it is sent before the end of the 6th day of the Pilot Period. The Licensee is responsible for ensuring its email is successfully sent and is advised to retain proof of sending.
5.1 The Licensee must not attempt to avoid or circumvent usage-based fees, seat limits or Platform controls.
5.2 The Licensee shall not share, resell or otherwise make available its Platform access or user seats to any person who is not a permitted user under the Licensee’s Plan.
5.3 The Supplier may monitor usage and suspend or terminate access if it reasonably believes the Licensee is misusing the Platform or avoiding payment.
5.4 The Platform is offered on an “unlimited quotes” basis, meaning that the Licensee may generate quotes without a fixed numerical cap, provided that such use is fair use. Fair use means use that is reasonable for, and generated in the ordinary course of, the genuine removals-quoting business of a licensee of the Licensee’s size operating the number of user seats included in the Licensee’s Plan. “Unlimited” does not entitle the Licensee to use that is materially in excess of what such a business would reasonably be expected to generate, or to use that is automated, artificial, or not referable to genuine removal jobs.
5.5 The Supplier may monitor the Licensee’s usage of the Platform to assess compliance with clause 5.4. Where the Supplier reasonably considers that the Licensee’s usage materially exceeds fair use, the Supplier shall in the first instance notify the Licensee and discuss the usage with the Licensee, and may offer the Licensee the option of moving to a higher Plan or to custom pricing appropriate to the Licensee’s level of use.
5.6 If, following notification under clause 5.5, the Licensee does not either bring its usage within fair use or agree to move to an appropriate higher Plan or custom pricing within 14 days, the Supplier may suspend or terminate the Licensee’s access to the Platform. The Supplier shall not suspend or terminate access under this clause 5.6 without first having followed the notification and discussion process in clause 5.5.
All intellectual property rights in the Platform, including AI models, algorithms, and related materials, shall belong to the Supplier and the Licensee shall have no rights in or to such rights other than to use the Platform in accordance with the terms of this Agreement.
7.1 For the purposes of the UK GDPR (as defined in the Data Protection Act 2018), the Supplier shall process any personal data contained in any Customer information uploaded to the Platform as a processor on behalf of the Licensee. The Licensee shall act as controller in respect of the personal data and processing activities.
7.2 The Licensee will ensure that it has all necessary appropriate consents and notices in place to enable the lawful processing of the Customer’s personal data by the Supplier for the duration and purposes of the Agreement.
7.3 Customer personal data will be stored securely in the cloud and processed only to provide the services under this Agreement.
7.4 The Supplier may use anonymised and aggregated data derived from Customer uploads to improve the Platform and its performance, provided such data cannot identify any individual or Customer.
8.1 The Platform is provided “as is” without warranty as to availability, accuracy, completeness, or fitness for purpose. The Supplier does not warrant that the use of the Platform will be uninterrupted or error-free. All conditions, warranties or other terms which might have effect between the parties or be implied or incorporated into this Agreement whether by statute, common law or otherwise, are hereby excluded, including the implied conditions, warranties or other terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care.
8.2 The Supplier shall not in any circumstances have any liability for any losses or damages which may be suffered by the Licensee (or any person claiming under or through the Licensee), whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories:
8.3 The total liability of the Supplier, whether in contract, tort (including negligence) or otherwise in connection with this Agreement shall in no circumstances exceed a sum equal to the total fee paid by the Licensee during the 12 months preceding the date the claim was made.
8.4 The exclusions in this clause 8 shall apply to the fullest extent permissible at law, but the Supplier does not exclude liability for:
9.1 This Agreement begins on the date the Licensee activates access to the Platform and, unless terminated earlier in accordance with its terms, continues for the Initial Term of 12 months. The Initial Term commences as set out in clause 4A.4 (where a Pilot Period applies) or otherwise on the date the paid subscription commences.
9.2 At the end of the Initial Term this Agreement shall expire automatically and shall not renew, unless the parties agree in writing to renew or extend it. Any renewal shall be on the terms, and at the Subscription Fee, agreed in writing at the time of renewal.
9.3 The Licensee may terminate this Agreement during the Initial Term for convenience by giving the Supplier not less than 30 days’ prior written notice. Where the Licensee terminates under this clause 9.3, an early termination fee shall become immediately payable equal to 50% of the Subscription Fees that would otherwise have fallen due for the unexpired portion of the Initial Term. The early termination fee is a genuine pre-estimate of the Supplier’s loss and is not a penalty. This clause 9.3 does not apply to a termination by the Licensee under clause 4.6 (fee increase) or clause 4A.2 (cancellation during the Pilot Period).
9.4 The Supplier may terminate this Agreement with immediate effect by giving written notice to the Licensee if:
9.5 Any provision of this Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this Agreement shall remain in full force and effect.
9.6 Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry.
9.7 On termination for any reason:
10.1 A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
10.2 A delay or failure to exercise, or the single or partial exercise of, any right or remedy does not waive that or any other right or remedy, nor does it prevent or restrict the further exercise of that or any other right or remedy.
Except as expressly provided in this Agreement, the rights and remedies provided under this Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
12.1 This Agreement and any documents expressly referred to within it contains the whole agreement between the parties relating to the subject matter hereof and supersede all previous and contemporaneous agreements, arrangements and understandings between them, whether written or oral, relating to that subject matter.
12.2 Each party acknowledges that, in entering into this Agreement and the documents referred to in it, it does not rely on any statement, representation, assurance or warranty (whether it was made negligently or innocently) of any person (whether a party to this Agreement or not) (“Representation”) other than as expressly set out in this Agreement or those documents.
12.3 Each party agrees that the only rights and remedies available to it arising out of or in connection with a Representation shall be for breach of contract as expressly provided in this Agreement.
12.4 Nothing in this clause shall limit or exclude any liability for fraudulent misrepresentation.
No variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
14.1 If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement.
14.2 If any provision or part-provision of this Agreement is deemed deleted under 14.1 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
16.1 Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
16.2 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
Neither party shall be liable for any delay or failure in the performance of its obligations for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond its reasonable control.
18.1 Any notice given to a party under or in connection with this contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).
18.2 Any notice shall be deemed to have been received:
18.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, “writing” shall not include e-mail, except that notice of cancellation during the Pilot Period given under clause 4A.2 may be given by e-mail in accordance with clause 4A.5.
19.1 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
19.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).